Case Study: Now Courier improves employee engagement and retention with Teamphoria

Helping NOW Courier build, measure, and grow a thriving company culture

Now Courier, a Midwest courier company with seven offices and more than 3 million deliveries per year, wanted to address employee alignment and communication challenges. After surveying the organization, its talent management director found that employees did not feel connected to the company’s mission and values, and that strong individual work was not being shared across the organization.

Now Courier chose Teamphoria after evaluating web-based employee engagement tools, looking for ease of use, implementation time, reporting analytics, and overall VOI. Teamphoria provided a fun, intuitive interface and backend customization that fit into daily routines, and within one year Now Courier reported a 37% decrease in turnover, a 25% increase in engagement, and a 24% increase in internal net promoter score.

Now Courier

Ryan Schwalbach

CEO