Case Study: ING achieves faster compliance monitoring and global reporting with TeamMate+

ING - Customer Case Study

ING, a major global bank, faced the challenge of establishing a new Compliance Quality Assurance (CQA) function that required a robust, secure, and uniform solution to support its methodology, documentation, and global reporting. To meet this need, the organization turned to its long-time vendor, Wolters Kluwer, and implemented the TeamMate+ audit management solution to expedite the new program’s main objectives.

Wolters Kluwer implemented TeamMate+ to support the CQA team's workflow, leveraging features like Dimensions to simplify complex regulatory frameworks and create multiple hierarchical structures. The solution was live in approximately 12 weeks, enabling the team to quickly onboard over 210 users. The results included enhanced documentation and reporting, a more uniform way of working across global teams, and a more efficient method for presenting information to regulators. This increased the trust of stakeholders and provided a foundation for future collaboration on integrated planning tools.

ING

Erik Van Der Looij

Lead of the Group Compliance Central Quality Assurance team