Case Study: Smartbox improves in-store execution across Europe with TeamHaven

Smartbox - Customer Case Study

Smartbox, the European leader in gift experiences, faced the challenge of standardizing its field operations and in-store reporting across 11 diverse countries while also needing to adapt to unique local competitive challenges. The company needed to improve retail execution, manage point-of-sale displays and stock levels, and enhance the efficiency of its field force. To address this, they turned to the vendor TeamHaven for its field management solution.

TeamHaven implemented a unified system to manage all European field activities, integrating it with Smartbox’s ERP and supply chain systems. Their mobile app enabled field staff to collect vital in-store and competitor data. As a result, TeamHaven significantly improved demand planning, reduced obsolescence and out-of-stock costs, standardized retail campaigns, and enhanced field force coverage and efficiency across all markets.

Smartbox

Dimitar Zahariev

Head of European Retail Development