Case Study: Department of Human Services SA strengthens team engagement with Teamgage

Department of Human Services SA - Customer Case Study

Department of Human Services SA worked with Teamgage to address a common challenge for leaders: staff surveys can feel intimidating and create extra work without delivering meaningful change. They wanted a better way to hear from staff, improve team culture, and support effective change management.

Using Teamgage, DHS turned survey feedback into ongoing improvement actions such as weekly team stats updates, a cheat sheet for assessment terminology, and better communication through Microsoft Teams chat groups, Briefing Buddies, and mentor programs. Teamgage helped strengthen trust, show staff that their ideas mattered, and demonstrate management’s commitment to continuous improvement and staff development, with the organisation reporting that scores began to rise.

Department of Human Services SA

Dinabee Sander

Manager of People Strategy & System Services