Case Study: World Council of Churches boosts performance review completion with Teamflect

World Council of Churches boosts performance review completion rates with Teamflect

The World Council of Churches, a global ecumenical organization, faced a challenge with its outdated, paper-based performance review process. Using a cumbersome Word document, the four-person HR team struggled with administrative burdens and low engagement from its geographically dispersed staff. To modernize this core workflow, the WCC implemented Teamflect's performance management solution within Microsoft Teams.

Teamflect provided a fully customizable and integrated solution that adapted to the WCC's existing process. This resulted in a significant and measurable increase in review completion rates, eliminating the need for constant HR reminders. The vendor's excellent customer support was also highlighted. Beyond performance reviews, the WCC has expanded its use of Teamflect for meetings, feedback, and goal-setting, making the HR team's job lighter and establishing a foundation for future growth.

World Council of Churches