TeamDesk
35 Case Studies
Case Study: That Computer Guy achieves automated mobile invoicing and streamlined operations with TeamDesk
A TeamDesk Case Study
That Computer Guy - Customer Case Study
That Computer Guy, a growing mobile computer support business run by James Ross, was struggling with administrative overhead as technicians spread across new service areas: paper invoices, double handling, and difficulty generating invoices remotely. After trying alternatives, they adopted TeamDesk’s online database and web‑form platform (with a 14‑day trial and setup consultation) to address remote invoicing and workflow flexibility.
TeamDesk delivered a mobile web‑form invoicing solution with instant invoice numbers, automated customer emails, and built‑in reporting and notifications (follow‑ups at 3 days, payment reminders at 7 days). With TeamDesk’s support the system was up in about a day, eliminating double handling, avoiding additional office hires as the business grows, streamlining payroll and unpaid‑bill tracking, and improving customer professionalism and response time.
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That Computer Guy
James Ross
That Computer Guy