Case Study: Monarch Telecom achieves rapid process rollout and real-time collaboration with TeamDesk

Monarch Telecom - Customer Case Study

Monarch Telecom had been managing operations with Excel and a bespoke Delphi application but struggled to share information, rapidly change processes, or avoid costly outsourcing and long delays. They adopted the TeamDesk web application, which promised fast, web-based process deployment and easy in-place modifications without downloads or upgrades.

Using TeamDesk, Monarch Telecom built tables and workflows for vessels, traffic, buy/sell contracts, value‑added services, support, technical and sales cases, plus automated emails and Word document generation. TeamDesk’s continuous, first-class support enabled them to roll out and tweak processes in minutes rather than weeks, eliminate external development delays and costs, and give everyone instant access to up-to-date information.

Monarch Telecom

Baret Kay

IT and Finance