Case Study: GKW achieves unified, efficient business workflows with TeamDesk

GKW - Customer Case Study

GKW, a small manufacturer with many variables in its production processes, was struggling with inconsistent administration and fragmented "islands" of information. After trying industry-specific packages and a failed custom database, GKW selected TeamDesk to provide a flexible system that would enforce consistent workflows while accommodating numerous "but what if" scenarios.

Using TeamDesk (built from a blank database), GKW consolidated its entire workflow—customer records, leads, quotations, accounts, jobs, purchasing, timesheets, inventory control and project maintenance—into one customizable solution. TeamDesk’s reporting, table setup and support helped streamline operations, make data entry “a lot more efficient,” and generate uniformly positive staff feedback; while no specific numeric metrics were provided, the vendor’s solution clearly consolidated processes and improved administrative consistency for GKW.

GKW

Ben Fatchen

Director