Case Study: Business Systems (UK) Ltd achieves unified service management and integrated expense tracking with TeamDesk

Business Systems (UK) Ltd - Customer Case Study

Business Systems (UK) Ltd needed a replacement for its Service Management System and evaluated TeamDesk’s hosted platform. Despite initial concerns about relying on a hosted vendor, data custody, lack of phone support and time-zone differences, they trialed TeamDesk to see if it could meet their service management needs.

After an extended trial, Business Systems implemented the TeamDesk solution across service management and finance: all company expenses are now completed via TeamDesk and integrated into associated Project and Support Case costs. TeamDesk’s flexible platform and responsive support (typically same-day replies) solved implementation issues, reduced unnecessary correspondence and consolidated multiple business processes into a single system.

Business Systems (UK) Ltd

Scott Miller

Head of Technical Services