Case Study: Strategic Security Corp. achieves 37.5% cost savings with TEAM Software's Lighthouse

How Strategic Security Corp. gained value from data to better serve their customers

Strategic Security Corp., a major security services provider, faced the challenge of unnecessary alarm activations triggering costly watch officer responses, which increased their overhead and risked their competitive bidding position. To address this, they partnered with TEAM Software to implement its Lighthouse guard tour and incident reporting solution, which was integrated with their existing WinTeam system.

TEAM Software's Lighthouse provided the reporting and data visualization tools needed to analyze alarm triggers. This allowed Strategic to pinpoint the root cause of false alarms, which was a third-party janitorial crew. By addressing this issue, Strategic reduced its required watch officer staff by 37.5%, delivering significant cost savings and adding valuable insights for their customer.

Strategic Security Corp.

Joe Sordi

Founder & Senior Vice President