Case Study: First Coast Security Reduces Scheduling Work and Overtime with TEAM Software

How one contract security company uses employee self-service tools to reduce overtime, save time and boost employee satisfaction

First Coast Security, a large contract security company, needed to manage employee scheduling more efficiently to reduce costly overtime and free its supervisors from time-consuming administrative tasks. To address this, they partnered with TEAM Software to implement the self-scheduling feature within the eHub employee self-service application, an add-on for the WinTeam ERP platform.

TEAM Software's solution empowered employees to autonomously offer and pick up shifts via a mobile app, ensuring only qualified staff filled positions. This reduced supervisor scheduling tasks by 84 hours per week in one branch alone, redirecting nearly $2,000 of supervisory labor to higher-value work. For First Coast Security, the results included a significant reduction in overtime, improved employee retention through flexible scheduling, and a more efficient use of managerial resources.

First Coast Security

David Snyder

National Security Director