Case Study: Corporate Cleaning Group improves proof-of-service with TEAM Software's Lighthouse

How Corporate Cleaning Group supports service quality with a mobile workforce management solution

Corporate Cleaning Group, a leading commercial cleaning company, was challenged by inefficient manual and paper-based processes for documentation, inspections, and communications. Their extensive paperwork slowed down workflows, lengthened response times for customers, and often failed to provide adequate proof of service. They sought a digital solution from their vendor, TEAM Software, to support their service quality framework.

TEAM Software implemented its mobile workforce management solution, Lighthouse, enabling Corporate Cleaning Group to operate completely paperless. The system provided digital forms for tasks, issues, and audits, which cleaners could complete on mobile devices, including photo capture for proof of service. This streamlined operations, increased efficiency, and provided the documented, real-time accountability needed to prove service quality to their customers, thereby strengthening customer satisfaction and their reputation.

Corporate Cleaning Group

Carrie Pratt

Operations Manager and Franchise Liaison