Case Study: Glad Group improves integrated retail services with TEAM Software's Lighthouse

Glad and Lighthouse streamline the delivery of integrated services in retail

The Glad Group, a property services provider, sought to enhance efficiency and service quality at a major Australian shopping center. They partnered with TEAM Software, implementing the Lighthouse mobile workforce management platform to address challenges in tracking compliance, improving communication, and streamlining the reporting of cleaning, security, and maintenance issues for their integrated team.

TEAM Software's Lighthouse platform provided a comprehensive solution featuring a mobile app for field teams and a live web portal for managers. It automated workflows, replaced paper-based reporting, and used Bluetooth beacons for real-time location tracking. The results included full visibility of KPI compliance, eliminated paper use for improved data accuracy, and faster response times to all service issues, ensuring a better experience for the shopping center's visitors.

Glad Group

Linden Davidson

General Manager, Integrated Services