Case Study: American Security Services improves field communication with TEAM Software eHub

American Security Services Improving Communication In the Field With Workforce Management Software

American Security Services, a security company based in the Chicago area, needed to improve real-time communication with its 400+ security officers in the field and streamline its antiquated, manual payroll process. To address this, they implemented the eHub employee self-service portal and the WinTeam holistic software solution from TEAM Software.

By utilizing TEAM Software's eHub platform, the company eliminated the need for officers to physically pick up paychecks, automated payroll via direct deposit, and enabled targeted, real-time messaging to officers at specific locations. This resulted in streamlined operations, significant time savings, and increased customer satisfaction, as clients now receive faster responses to on-site issues. The vendor, TEAM Software, provided a solution that allowed the customer to transition all employees to the new system successfully within an accelerated 88-day timeline.

American Security Services

Trish Baraglia

Director of Operations