Case Study: VDA digitizes elevator surveys and speeds reporting with TEAM IM

VDA - Customer Case Study

VDA, a leading elevator and escalator consulting firm, faced significant inefficiencies with its paper-based inspection process for elevators and escalators. This manual system, which required technicians to fill out blank forms on-site and then manually transcribe data later, was slow, redundant, and prone to data loss. VDA engaged vendor TEAM IM to help digitize this process and capitalize on their existing technology investments in M-Files and Salesforce.

TEAM IM utilized its M-Connect: Field Services platform to create a fully integrated mobile application. This solution enabled digital data capture with offline capabilities, automated report generation, and bidirectional syncing with back-office systems. The results were substantial, including a 30-80% reduction in data capture time, a 50% reduction in report turnaround time, and the elimination of data loss, saving over 60% in overall survey completion time.

VDA

Troy Adams

Director of Business Technology