Case Study: Hertz improves document archiving and customer service with TEAM IM, M-Files and ChronoScan

Hertz digitizes rental documents across 14 locations with TEAM IM

Hertz, a vehicle rental franchisee in Australia, faced challenges with the physical storage and inefficient retrieval of signed rental agreements, claims documents, and incident reports. The vendor TEAM IM was engaged to implement a solution using M-Files and ChronoScan to digitize these documents and automate the archiving process.

TEAM IM designed a solution where ChronoScan software uses OCR to automatically capture information from documents and export them to the M-Files system. This eliminated manual data entry and allowed for easy document retrieval. The results included reduced physical storage needs, significantly faster customer service response times, and improved staff efficiency. Based on this success, Hertz expanded the solution to automate its accounts payable process.

Hertz