Case Study: a global relocation and logistics services company improves item tracking with TEAM IM's mobile records management solution

Global Relocation & Logistics Services company - Customer Case Study

A global relocation and logistics services company was struggling with an outdated, paper-based system for tracking high-value items like fine art. This process was time-consuming and made it difficult to monitor items for damage or provide real-time chain-of-custody updates to clients. To modernize their operations, the company selected vendor TEAM IM to leverage the M-Files platform and M-Connect Field Services.

TEAM IM redesigned the company's workflows and implemented a custom mobile-enabled solution using M-Connect Field Services with JourneyApps. The new system introduced capabilities for capturing photographs, obtaining e-signatures for custody, and providing real-time tracking at every stage of transit. This solution significantly improved efficiency, increased customer satisfaction and trust, and provided full visibility and accountability for every item in the system.