Case Study: City of Seattle improves Utility Assistance Program support with TEAM IM

City of Seattle enables long-term UAP support for 10,000 employees with TEAM IM

The City of Seattle engaged TEAM IM for support with its Utility Assistance Program (UAP) application. The city needed to complete enhancements for this Oracle WebCenter-based application, provide infrastructure support, and transition operational knowledge to its internal IT team to build long-term maintenance capabilities.

TEAM IM worked alongside Seattle's IT staff to develop application improvements, conduct near-daily maintenance, and provide extensive knowledge transfer sessions. This partnership enabled the city's IT team to independently maintain and improve the UAP application, ensuring the program continues to effectively assist residents struggling with utility bills.

City of Seattle