Case Study: City of Seattle completes a successful WebCenter upgrade with TEAM IM

City of Seattle completes WebCenter upgrade for 900+ applications with TEAM IM

The City of Seattle's IT department faced significant challenges while upgrading its Oracle WebCenter Content system, which jeopardized its project timeline. The upgrade was critical for ensuring security and functionality for applications serving citizens and multiple public utilities. When these hurdles arose, the city requested technical advisement and assistance from vendor TEAM IM to help complete the migration of its highly complex custom applications and data.

TEAM IM integrated with the city's team to provide expertise, assist with ticket resolution, and develop methods to overcome technical challenges. The vendor successfully planned and executed the migration of a massive cache of application data and participated in validation efforts to ensure integrity. As a result, TEAM IM helped reduce the city's IT workload, compress the upgrade timeline, and bring the entire project to a successful close, achieving full business signoff.

City of Seattle