Case Study: Youth 2 Youth Center achieves streamlined scheduling and reduced no-shows with TCP Software (Humanity)

Youth 2 Youth Center - Customer Case Study

Youth 2 Youth Center (Operation Samahan), a nonprofit community clinic serving over 20,000 patients across three sites with about 100 staff, faced chaotic, manual scheduling—paper rosters, phone and email for shift coverage and time-off, and disconnected volunteer and employee schedules that made last-minute changes and erratic part-time shifts hard to manage. To address this, they turned to TCP Software and implemented the Work Schedule Maker — Humanity scheduling solution.

TCP Software’s Humanity provided web-accessible, integrated schedules and timesheets, streamlined time-off requests and shift coverage, and centralized visibility for all staff. As a result, Youth 2 Youth Center reports easier, more efficient scheduling with improved confirmation and verification, reduced no-shows and late calls, faster shift fills, and better cross-site coordination supported by responsive TCP Software support.

Youth 2 Youth Center

Brian Hayes

Youth 2 Youth Center