Case Study: Yale University School of Medicine achieves simpler 24/7 scheduling with TCP Software (Humanity)

Yale University School of Medicine - Customer Case Study

Yale University School of Medicine’s Department of Emergency Medicine needed reliable 24/7 coverage to recruit patients for multiple research studies, using a mix of students and full-time staff. Their prior process — a Microsoft Word calendar on Dropbox — created duplicate files and confusion when people tried to pick up open shifts. To address this, they adopted TCP Software’s Humanity work scheduler.

TCP Software’s Humanity enabled self-service shift trades, open-shift posting and pickup, and live help support, reducing management involvement and streamlining the initial scheduling process for the department’s 16 staff. The result was a simpler, faster scheduling workflow, fewer duplicate calendars and less confusion, and staff reported that scheduling is “so much easier” since implementing TCP Software’s solution.

Yale University School of Medicine

Matthew Naftilan

Yale University School of Medicine