Case Study: West County Landscaping achieves efficient, paperless crew scheduling and fewer calls with TCP Software (Humanity)

West County Landscaping - Customer Case Study

West County Landscaping, a St. Louis–area landscape installation and maintenance firm with 11 employees across three crews, struggled with weather‑dependent schedules, tracking hours to avoid overtime, and managing time‑off requests using paper calendars and daily phone calls. To solve this, they adopted TCP Software’s Humanity employee scheduling solution to modernize shift communication and time‑off management.

TCP Software’s Humanity enabled electronic time‑off requests, online shift viewing, and secure file sharing, letting managers schedule 1–2 weeks in advance and post job notes and policies. The change eliminated many daily scheduling calls (managers previously fielded up to 11 calls/day), improved employee satisfaction, reduced overtime risk, and freed management to focus on other business tasks.

West County Landscaping

Tiffany Marchbanks

West County Landscaping