Case Study: Walpole Recreation Department achieves streamlined scheduling and centralized staff communication with TCP Software (Humanity)

Walpole Recreation Department - Customer Case Study

Walpole Recreation Department, a community recreation program in Walpole, Massachusetts, runs after-school sports, summer camps, pools and more and has grown to 4 full-time and about 30–35 part-time staff. Scheduling had become cumbersome—managed via a single Excel spreadsheet emailed or taped to the office door—creating communication gaps and frequent updates that were difficult to maintain. To solve this, they adopted the Humanity work scheduler from TCP Software.

Using Humanity by TCP Software the department moved scheduling and program messaging to a centralized online hub, enabling managers to create and update schedules quickly and employees to find messages in one place. The change eliminated their Excel-based process, removed scheduling headaches, and proved a “huge time-saver” for managers while improving staff communication—now handling scheduling for 35 staff (30+ part-time) smoothly, with issues resolved almost instantaneously by TCP Software’s support.

Walpole Recreation Department

Brendan Croak

Walpole Recreation Department