Case Study: Vanderbilt Division of Epidemiology achieves streamlined, error‑free scheduling and faster time-off management with TCP Software

Vanderbilt Division of Epidemiology - Customer Case Study

Vanderbilt Division of Epidemiology, a survey research call center with a largely part‑time, fluctuating staff, struggled with manual scheduling—relying on Excel spreadsheets and paper time‑off forms that required frequent supervisor updates. To address this, they adopted Humanity, the work scheduler from TCP Software.

TCP Software implemented Humanity’s rotation-based scheduling and time‑off workflow, so supervisors only need to approve requests while the system handles the rest. The change produced faster employee responses, fewer scheduling errors, eliminated manual pay‑period setup, and centralized HR information—making scheduling much more streamlined and efficient for the Vanderbilt Division of Epidemiology.

Vanderbilt Division of Epidemiology

Samantha Gannon

Supervisor, Survey Research Shared Resource