Case Study: The Salvation Army achieves reduced overtime and simplified multi-site scheduling with TCP Software's Humanity

The Salvation Army - Customer Case Study

The Salvation Army — Northwest Division (Seattle Social Services Department) runs multiple shelters and support programs in Seattle and relies on a workforce of about 55 regular employees plus 20 seasonal and on‑call staff. Faced with manual charts and Excel spreadsheets for scheduling, the organization engaged TCP Software and adopted its Humanity scheduling platform to modernize and centralize shift management across several locations.

TCP Software implemented Humanity to provide real‑time visibility into who is working when, enable more careful shift planning, and introduce flexible scheduling for a mix of regular and seasonal staff. The Salvation Army reported a measurable reduction in overtime, easier cross‑site management, and praised the Humanity/TCP Software team for being accessible and responsive.

The Salvation Army

Dana Libby

The Salvation Army