Case Study: The Hanover Theatre for the Performing Arts achieves streamlined volunteer scheduling with TCP Software

The Hanover Theatre for the Performing Arts - Customer Case Study

The Hanover Theatre for the Performing Arts, a 2,300-seat nonprofit that relies on just over 200 volunteers, struggled with a time-consuming, error-prone monthly scheduling process: volunteers emailed requests to team leaders, who compiled Excel spreadsheets that often introduced mistakes and caused uniform rental mix-ups. To solve this, The Hanover Theatre turned to TCP Software and its Humanity work scheduler to centralize and automate volunteer scheduling.

TCP Software’s Humanity gave volunteers self-service signups, real-time schedule visibility, limitable shift slots, a message wall for last‑minute changes, and profile features like birthdays. The result was fewer scheduling errors and less administrative time re-entering data, more balanced shift coverage (avoiding extreme over- or understaffing), streamlined shift trades, and improved uniform coordination — outcomes The Hanover Theatre attributes directly to TCP Software’s Humanity and its responsive support team.

The Hanover Theatre for the Performing Arts

Meghan Patrick

Operations Manager & Director of Education