Case Study: Temple University EMS achieves streamlined student volunteer scheduling and real-time shift management with TCP Software (Humanity)

Temple University EMS - Customer Case Study

Temple University EMS faced a persistent scheduling challenge as a student volunteer emergency medical service: coordinating shifts around students’ changing class schedules and growing staff (from 8 to 47 employees) was time-consuming and error-prone. To address this, Temple University EMS adopted Humanity, the employee scheduling platform from TCP Software.

TCP Software’s Humanity provided availability tracking, online shift sign‑up, real‑time schedule access, shift trades, file sharing and an employee gallery, allowing multiple managers to build schedules and volunteers to pick shifts from anywhere. The result was a dramatic reduction in scheduling burden on a single manager, faster sign‑ups, better team visibility and communication, and a scheduling system that scaled with Temple University EMS’s growth — all credited to TCP Software’s Humanity.

Temple University EMS

Matthew Santiago

Captain of Operations, Temple University Emergency Medical Services