Case Study: Swain Ski Patrol achieves major time savings and streamlined seasonal volunteer scheduling with TCP Software

Swain Ski Patrol - Customer Case Study

Swain Ski Patrol is a volunteer, non‑profit ski safety team with 104 staff that runs a compressed season from November through April and must accommodate many vacations and low‑headcount shifts. Previously they managed rostering in Excel, which made seasonal scheduling time‑consuming; to solve this they adopted TCP Software’s Humanity scheduling platform to streamline volunteer shift planning and coordination.

TCP Software implemented Humanity to replace Excel, enabling automated rostering, easier vacation coverage and faster shift fills for Swain’s 104 volunteers. The patrol reports clear administrative time savings—“Saving the time keeper time!”—and recommends Humanity, noting improved scheduling efficiency during their Nov–Apr season following TCP Software’s deployment.

Swain Ski Patrol

Marie Osypian

Swain Ski Patrol