Case Study: Shands Children's Hospital achieves streamlined volunteer scheduling and reduced manager workload with TCP Software (Humanity)

Shands Children’s Hospital - Customer Case Study

Shands Children’s Hospital’s Streetlight program supports 65+ pre‑med volunteers who provide peer companionship to adolescents with chronic and life‑threatening illnesses. Managing 1–3 hour weekly shifts around complicated college schedules, enabling shift trades/coverage, and coordinating special project teams had required a tangle of emails and Excel spreadsheets. To solve this, the hospital implemented TCP Software’s Humanity workforce scheduling solution.

TCP Software’s Humanity lets volunteers self‑enter availability, swap or pick up shifts, and receive text reminders, while team captains can quickly see member availability and contact details. The result: managers report “a lot less work,” volunteers take more responsibility for schedule changes, shift coverage is handled proactively, and the program efficiently schedules its 65+ volunteers—delivering clear gains in scheduling efficiency and volunteer engagement.

Shands Children’s Hospital

Amy Bucciarelli

Shands Children’s Hospital