Case Study: Northern Michigan University achieves centralized, time-saving scheduling and HR management with TCP Software

Northern Michigan University’s HelpDesk Integrated Humanity’s Online Scheduling Tool To Manage Their Scheduling Needs

Northern Michigan University's HelpDesk, staffed by 4 full‑time and about 35 part‑time students, struggled with complex student schedules, semester patterns and fluctuating hours while using a custom, time‑consuming home‑built system. To centralize and streamline staffing and HR tasks, they adopted TCP Software’s Humanity online scheduling tool.

TCP Software implemented Humanity and integrated it via API into NMU’s systems, providing a single platform for employee profiles, availability and a centralized staff database. The solution eliminated the hours‑to‑weeks previously required to create schedules, delivered a stable, custom scheduling and HR solution, and let staff manage their own profiles — a capability praised by Help Desk Consultant Jeffrey Kontio.

Northern Michigan University

Jeffrey Kontio

Help Desk Consultant