Case Study: New Orleans Aviation Board achieves efficient, scalable staff and volunteer scheduling with TCP Software

New Orleans Aviation Board - Customer Case Study

The New Orleans Aviation Board faced a rapid expansion of its Customer Service Department—going from 2 employees to 22 paid staff with plans for up to 50 volunteers—while covering five locations daily from 5 AM to 9 PM and serving roughly 700 passengers each day. To solve complex part-time/full-time and volunteer scheduling needs, they turned to TCP Software’s Humanity employee scheduling platform.

TCP Software’s Humanity was implemented to centralize shifts, manage availability and vacation requests, and match staffing to service needs across locations. The result: a smooth transition to a much larger team (now 22 paid employees), simplified scheduling across five sites, and positive user feedback praising TCP Software’s support and the Humanity tool’s effectiveness in handling the department’s growth.

New Orleans Aviation Board

Reed Barnes

New Orleans Aviation Board