Case Study: Metro Crisis Services in Denver achieves streamlined scheduling and reliable 24/7 coverage with TCP Software (Humanity)

Metro Crisis Services in Denver - Customer Case Study

Metro Crisis Services in Denver is a nonprofit that operates a 24/7 mental health and substance abuse hotline (Metro Crisis Line), an online service directory, and after‑hours support services. Facing round‑the‑clock coverage needs and a workforce with many part‑time and as‑needed staff, the organization struggled with complex, frequently changing schedules and the risk of staffing gaps. To solve this, Metro Crisis Services implemented TCP Software’s Humanity work scheduler.

Using TCP Software’s Humanity, Metro Crisis Services gained an easy‑to‑use scheduling system that handles their 24/7 operations and variable staffing. The organization reports Humanity as an “enormous time‑saver” that eliminated basic misunderstandings about shifts, improved schedule clarity so staff show up on time, and reduced the risk of gaps in coverage—outcomes the nonprofit highlights and recommends on its website.

Metro Crisis Services in Denver

Daniel Ward

CEO