Case Study: Lisbon Emergency achieves fast, accurate volunteer scheduling—cutting scheduling time from hours to minutes with TCP Software

Lisbon Emergency - Customer Case Study

Lisbon Emergency is a privately owned, non-profit volunteer ambulance service in Lisbon, Maine, with 32 providers covering two 12-hour shifts and many off-site events. Their scheduling process relied on emailed availability, paper calendars and a Word-based schedule, which was time-consuming, inconsistent, favored those who checked email more often, and made it hard for volunteers who live far from the base to see real-time changes. To address this, Lisbon Emergency turned to TCP Software's employee scheduling solution, Humanity.

TCP Software implemented Humanity as a centralized, web- and mobile-accessible schedule manager that lets staff post availability, sign up for shifts and events, and gives the scheduling officer a consistent, accurate view of who is available. The change cut scheduling time dramatically—from a one- to two-hour process down to about 15–20 minutes—improved visibility for volunteers, reduced email overload, and enabled faster, more reliable coverage for calls and community events.

Lisbon Emergency

Larry French

EMT-B