Case Study: Life's So Sweet Chocolates achieves streamlined employee scheduling with TCP Software

Life’s So Sweet Chocolates - Customer Case Study

Life’s So Sweet Chocolates, a retail chocolatier founded by Darlynne Overbaugh in 2008 with 7–8 part‑time employees, was struggling to manage availability, time‑off requests and shift changes using handwritten notes and an Outlook calendar. To solve those problems the shop turned to TCP Software and its Humanity work‑scheduler platform to centralize scheduling and employee communications.

TCP Software’s Humanity provided online shift management, time‑off handling and text/email notifications that staff could access easily, allowing Life’s So Sweet Chocolates to manage schedules for its 7–8 employees more efficiently. The result was a significant reduction in scheduling friction — fewer repeat fixes, better tracking of hours, improved staff accountability — and an affordable, well‑adopted solution that saved the owner time and stabilized day‑to‑day operations.

Life’s So Sweet Chocolates

Darlynne Overbaugh

Life’s So Sweet Chocolates