Case Study: Lafayette Veterinary Care Center achieves streamlined scheduling and improved team communication with TCP Software (Humanity)

Lafayette Veterinary Care Center - Customer Case Study

Lafayette Veterinary Care Center is a full-service veterinary hospital and pet resort in Lafayette, Louisiana with a team of 40 staff. As the practice grew from a small team to a 40-person operation, managing variable seven-day schedules had become time-consuming and error-prone—schedules were previously made in Excel, Word or even handwritten. To address this, Lafayette adopted Humanity, the employee-scheduling solution from TCP Software.

TCP Software implemented Humanity to centralize scheduling, link schedules to Lafayette’s employee-only site, and provide a mobile app and in-app messaging for staff. The move eliminated scattered Excel/Word and handwritten rosters, made last-minute changes and communication much easier, and increased manager portability and organization. Staff adoption has been high (“my team loves the app”), the clinic relies on Humanity’s 24/7 support, and the practice reports noticeably faster, more reliable scheduling and employee communication since deploying TCP Software’s solution.

Lafayette Veterinary Care Center

Allison Habetz

CVPM