Case Study: KenCom 911 simplifies scheduling and improves staff connectedness with Aladtec from TCP Software

KenCom 911 simplifies 22-operator scheduling and improves staff access with TCP Software

KenCom 911, a public safety dispatch center in Illinois, faced challenges with its manual scheduling process using Excel spreadsheets and paper forms as its staffing levels grew. Seeking a more automated solution, the organization turned to TCP Software and implemented its Aladtec product to streamline its complex scheduling needs for 22 operators.

TCP Software's Aladtec solution automated KenCom's scheduling, provided employees with remote access to view their hours, and introduced digital forms that replaced clunky paper processes. This implementation significantly improved staff connectedness and operational efficiency. The forms feature became central to their operations, being used to manage time-off requests, track training, run quality assurance programs, and even manage reports for a new CAD system, eliminating the need for cumbersome spreadsheets and flooded email inboxes.

KenCom 911