Case Study: Jill's House achieves streamlined scheduling and improved staff accountability with TCP Software (Humanity)

Jill’s House - Customer Case Study

Jill’s House, a nonprofit founded in 2010 to provide respite care for families of children with special needs, grew from 6 volunteers to a staff of 72 while expanding operations from two nights a week to a 24/7 service. That growth—combined with unusual operating hours and a largely part-time, shift-working staff—made scheduling via Excel and email unmanageable. To address this, Jill’s House turned to TCP Software and its Humanity work-scheduler.

TCP Software implemented Humanity to automate monthly scheduling, track availability and shift preferences, and send shift reminders. The solution dramatically reduced the time spent creating schedules, cut down hours "slaving over a spreadsheet," enabled staff to access schedules anywhere, improved accountability through notifications, and smoothed operations for a nearly 50-person shift workforce and 72 total staff. TCP Software’s Humanity made schedule changes easier to communicate and helped ensure reliable coverage.

Jill’s House

Trent Rowe

Jill’s House