Case Study: Innovative Solutions Northwest streamlines volunteer scheduling and reduces no-shows with TCP Software (Humanity)

Innovative Solutions Northwest - Customer Case Study

Innovative Solutions Northwest is a Washington-based nonprofit that provides volunteer staff for charity events (typically concession stands) with a pool of roughly 40 people available on weekend days. Irregular individual schedules, volunteer sign-ups via paper, email, text and phone, and a single-person, paper-based tracking process made filling shifts time-consuming, error-prone and hard to manage — so they adopted TCP Software's Humanity work scheduler to streamline scheduling.

TCP Software’s Humanity gave volunteers a visual calendar and self-service sign-up, plus automatic reminders, shared manager views, and hours tracking. The result: fewer reminder emails/texts/phone calls, reduced no-shows and late arrivals, less double-booking and human error, and easier recognition of volunteer hours — all of which cut administrative workload and delivered measurable improvements in scheduling reliability for Innovative Solutions Northwest.

Innovative Solutions Northwest

Ben Fitch

Innovative Solutions Northwest