Case Study: Safeway improves multi-location employee scheduling with TCP Software

How Safeway Managers Effectively Schedule & Oversee Multiple Store Locations from Anywhere

Safeway, the grocery store chain with more than 1,300 stores in the U.S. and close to 200 in Mexico, needed a better way to schedule and manage more than 1,500 employees across 27 locations. Its managers were still using paper notebooks, pencils, and hundreds of phone calls to build schedules, track availability, and oversee shifts, making workforce management slow and cumbersome.

TCP Software’s Humanity Scheduling replaced the manual process with online, real-time scheduling and staff management tools. Safeway managers can now create schedules in minutes, monitor clock-ins and locations, manage leave and availability, and generate timesheets and PDFs for stores; one manager said a new schedule took no more than five minutes to post. The solution improved compliance, payroll accuracy, and oversight across multiple locations, while also helping Safeway catch improper clock-ins using GPS tracking.

Safeway

Troy Pugeda

Operations Manager