Case Study: Firebirds Wood Fired Grill achieves 50% faster scheduling with TCP Software

How Firebirds Manages Staff Shifts in 43 Restaurants with Humanity

Firebirds Wood Fired Grill, a growing restaurant chain with 3,800 employees across 43 locations, needed a better way to manage shift scheduling and reduce the errors and conflicts caused by paper schedules and spreadsheets. The company turned to TCP Software’s Humanity employee scheduling application to streamline scheduling and improve communication across its restaurants.

TCP Software implemented Humanity to give managers real-time visibility into availability, open shifts, time-off requests, and labor needs, while also enabling staff to swap shifts and update availability independently. The result was 50% less time spent building schedules, better labor-cost tracking through reports and crib sheets, improved employee engagement, and fewer missed shifts thanks to automated SMS reminders.

Firebirds Wood Fired Grill

Robert Hopple

General Manager