Case Study: Town of Watertown Ambulance reduces scheduling time by 60% with TCP Software's Humanity

Helping Watertown Ambulance Service provide around-the-clock medical services to its community

Town of Watertown Ambulance Service Inc., a 24/7 EMS provider with about 30 paid and 15 volunteer medical personnel, faced inefficient, paper-based scheduling that ate up nearly a quarter of managers’ time and risked dangerous understaffing. To modernize scheduling and timekeeping they adopted Humanity, the cloud-based workforce scheduling and Time Clock solution offered by TCP Software (TimeClock Plus).

TCP Software implemented Humanity to deliver real-time, cloud schedules, an easy-to-use Time Clock, shift trading and streamlined communications. The switch cut scheduling time by roughly 60% (saving about 5–6 hours per week), produced accurate timesheets including overtime, made shifts simple to update, and improved overall staffing reliability for Town of Watertown Ambulance Service Inc.

Town Of Watertown Ambulance

Trevor Perry

Director of Operations