Case Study: Hamline University’s ITS Helpdesk gains schedule clarity and accountability with TCP Software’s Humanity Schedule

Hamline University streamlines ITS Helpdesk scheduling for 11–18 student staff with TCP Software

Hamline University's ITS Helpdesk faced a constant challenge in scheduling its rotating workforce of 11-18 student employees, whose academic schedules shifted frequently. Relying on spreadsheets led to confusion, outdated versions, and a lack of an organized process for tracking shift trades. To solve this, they implemented TCP Software's Humanity Schedule product.

By using TCP Software's solution, the Helpdesk gained live schedule visibility and flexibility. The results included reduced administrative burden on supervisors, improved communication and accountability, and a reliable system for tracking shift changes and payroll. Student workers became more independent by managing their schedules directly in the platform.

Hamline University