Case Study: Gloucester County EMS achieves streamlined, scalable automated scheduling and certification management with TCP Software’s Aladtec

Gloucester County EMS uses TCP Aladtec scheduling software to streamline its scheduling and boost efficiency

Gloucester County EMS, the southern New Jersey emergency medical services provider serving 23 of 24 municipalities with over 260 staff across 20 stations, faced costly inefficiencies from manual scheduling—printing Excel sheets that were immediately out of date and managing time-off requests, shift trades, and certifications by hand. To solve this, the agency adopted TCP Software’s public-safety workforce management solution, Aladtec.

TCP Software implemented Aladtec to automate schedules, enable mobile shift pickups/trades and time-off requests, and track certifications with automatic reminders and online document storage. The result: reduced administrative burden, improved schedule visibility and compliance, higher employee satisfaction, and proven scalability (growing from 10 to as many as 27 crews and supporting a SuperVax operation that helped vaccinate nearly 500,000 people), with 17 years of continuous Aladtec use demonstrating measurable operational impact.

Gloucester County EMS

Andy Lovell

Chief