Case Study: First Defense Legal Aid achieves streamlined volunteer scheduling and frees staff time with TCP Software (Humanity)

First Defense Legal Aid - Customer Case Study

First Defense Legal Aid, a Chicago nonprofit with 3 paid employees and more than 100 volunteers, provides free legal help at police stations and community “Street Law” education. Operating two 12-hour shifts every day, FDLA struggled to coordinate volunteer availability using emails and phone calls and lacked a public calendar to show which shifts were open or covered. To solve this, they adopted TCP Software’s Humanity workforce scheduling solution.

TCP Software implemented Humanity to give volunteers a public calendar, shift-request workflow, a message wall and file-sharing tools. The result: scheduling is far simpler—volunteers can see and request open shifts directly, staff spend far less time managing emails and calls, and operations are streamlined so employees can focus on higher‑value work. First Defense Legal Aid reports the process is stress-free and recommends TCP Software’s Humanity for nonprofit scheduling needs.

First Defense Legal Aid

Scott Finger

First Defense Legal Aid