Case Study: East Central Dispatch Center achieves reliable 24/7 dispatch scheduling with TCP Software's Aladtec

East Central Dispatch Center fills 24/7 coverage gaps faster with TCP Software

East Central Dispatch Center, a 24/7 public safety dispatch agency, faced significant challenges managing shift coverage for its 24 employees using a cluttered paper calendar. This system was prone to errors, difficult to update remotely, and made filling overtime shifts an inefficient process tracked through lengthy email threads. They turned to TCP Software and its Aladtec product to automate and modernize their scheduling.

The solution from TCP Software provided key features like one-click coverage alerts and a comprehensive system log for audit trails. Implementing Aladtec eliminated the paper calendar, allowing supervisors to fill open shifts instantly via mobile notifications and giving all staff 24/7 schedule access. This resulted in faster coverage of gaps, clearer accountability, and robust compliance documentation. TCP Software's system dramatically reduced administrative work and operational disruption for the agency.

East Central Dispatch Center