Case Study: Durham College achieves streamlined 24/7 volunteer scheduling with TCP Software (Humanity)

Durham College - Customer Case Study

Durham College’s volunteer Community Services division of St. John Ambulance, which staffs campus medical first response 24/7 during the school year, faced scheduling challenges from 51 volunteers (many with biweekly rotating student schedules) and an email‑based, paper-heavy process for availability, shift trades and approvals. To address this, Durham College adopted the Humanity work scheduler from TCP Software.

TCP Software’s Humanity centralized volunteer records, let members update availability online, generated schedules from an Availability report, and tracked mandatory training and on‑shift hours. The solution replaced manual email and paperwork with a streamlined weekly scheduling workflow, improved access to up‑to‑date information across locations, simplified shift trades and compliance tracking, and delivered noticeably lower administrative overhead according to Durham College.

Durham College

Kirsten Moore

Scheduling Coordinator 2011-2012