Case Study: Cascade Mountain Ski Patrol achieves streamlined volunteer scheduling and real-time communications with TCP Software (Humanity)

Cascade Mountain Ski Patrol - Customer Case Study

Cascade Mountain Ski Patrol is an all‑volunteer rescue team of about 140 members serving Cascade Mountain in Portage, WI. With the hill open 9 am–10 pm daily and most volunteers holding weekday jobs, creating a stable schedule was difficult; the patrol had been managing shifts on paper and Excel until adopting TCP Software’s Humanity scheduling platform.

TCP Software’s Humanity replaced the paper/Excel process with a cloud work scheduler and communications tools—message wall, ping feature and direct messaging—plus a real‑time view of who is on the hill (when wireless is available). The patrol reports clearer communications, easier shift coordination and improved remote staffing visibility; Lynn Thornton specifically praised the message wall and ping features, and the team has recommended TCP Software’s Humanity to others.

Cascade Mountain Ski Patrol

Lynn Thornton

Cascade Mountain Ski Patrol