Case Study: Cafémantic achieves 90% faster scheduling and near-zero errors with TCP Software’s Humanity

Cafémantic - Customer Case Study

Cafémantic, a community-focused café in Willimantic with one full-time and eight part-time employees, struggled to manage shifting availability for many college-student staff and relied on MS Outlook and paper schedules that required manual input and produced frequent errors. To address these challenges, Cafémantic adopted TCP Software’s Humanity work-scheduler to handle availability, requests, and centralized schedule posting.

TCP Software implemented Humanity’s features—availability tracking, reporting, the Wall for announcements, and group messaging—so managers could plan in advance, run labor/sales reports, and communicate changes quickly. The results: scheduling time fell by about 90%, scheduling errors are virtually non-existent, the café saved thousands of dollars through better reporting and labor analysis, and staff communication and responsiveness improved.

Cafémantic

Andrew Gütt

Cafémantic