Case Study: Bethesda-Chevy Chase Rescue achieves streamlined 24/7 volunteer scheduling with TCP Software (Humanity)

Bethesda-Chevy Chase Rescue - Customer Case Study

Bethesda-Chevy Chase Rescue is a volunteer fire‑rescue department founded in 1947 with 300+ staff responding to over 12,000 calls per year. The department struggled to staff 13 volunteer positions 24x7 from a limited pool of qualified members and was using a custom website and database for scheduling. To address this, Bethesda-Chevy Chase Rescue implemented TCP Software’s Humanity scheduling solution.

TCP Software’s Humanity replaced the custom system and centralized shift planning, allowing the Rescue Squad to manage coverage across 300+ personnel and 13 around‑the‑clock roles more effectively. The department reports streamlined scheduling, improved responsiveness from the Humanity team, and greater confidence in staffing reliability — outcomes the Bethesda-Chevy Chase Rescue team says make the solution recommendable.

Bethesda-Chevy Chase Rescue

Jason Hershcopf

Bethesda-Chevy Chase Rescue