Case Study: a national utility company keeps families informed during severe storms with TCN

National Utility Company - Customer Case Study

During a series of severe nor'easter storms in 2018, a national utility company faced the immense challenge of managing widespread power outages and communicating critical, timely updates to its affected customers.

To address this, TCN utilized its IVR, inbound, and outbound software to handle the massive volume of necessary communications. This solution processed over 13,000 days of delivered audio and saved the utility an estimated 1,133 days of dialing time, resulting in labor cost savings of between $1.5 and $2.0 million. TCN provided the immediate scale and reliability needed to perform effectively during the crisis.